Frequently Asked Questions
Everything you need to know about your Jacquard experience.
What is the typical shipping timeframe?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for unworn items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal and enter your order number and zip code.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your fabrics sustainably sourced?
Jacquard is committed to ethical fashion. We prioritize natural fibers and work exclusively with certified manufacturers who adhere to fair labor practices and environmental sustainability standards.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.